Snapshot

Shop assistant at the bookshop (precisely, slowly): "You .. want discount .. on books, don't you? I can .. sign you up for .. discount on .. books. Give me your .. email address."

Later I met my partner by the door to the book shop. He too had been cajoled into signing up for their newsletter by a shop assistant doing the scary voice-thing. Gosh, what does the Borders chain do to their staff?